Help & support
Answers to common questions, and how to reach us if you're stuck.
Contact us
Email is the fastest way to reach the 3 Loop team. Typical response time: within 1 business day.
Email support@3loop.netAgencies: sign in at your own address (yourname.3loop.net). Not sure what it is? Sign in at app.3loop.net and we’ll find your workspaces.
Common questions
How do I create an account?
Team members and clients are invited by their agency's admin: ask them for an invitation. Clients receive a quick-login password; team members get email/password credentials.
I lost my password.
On the sign-in screen, tap 'Forgot password?'. We'll email a reset link. If the email never arrives, your admin can reset it manually.
How do I report abusive content or a user?
Long-press the message (or tap the ⋯ button next to it) and choose 'Report'. We review every report within 24 hours. For child-safety issues, see our CSAE policy.
How do I block another user?
Tap the ⋯ button on a message they sent → Block user. They can no longer DM you, and their messages in shared projects are hidden for you. Unblock any time from Profile → Blocked users.
How do I delete my account?
Submit a request at /data-deletion. Your admin will process it within 7 business days.
How do notifications work?
We send push notifications for new messages, mentions, and replies. Toggle each category from Profile → Notifications.
Is my data private?
We don't sell your data, don't run ads, and don't use your content to train AI. Details in our Privacy Policy.